The almighty question:
Go Open Source or buy Commercial software?
Of course, the answer is much more complicated than that. We will attempt in this post to define some of the factors that are playing a crucial role to this decision. However, we will mention only a few; we expect to get the rest from you as food for thought!
There are a few dimensions to be defined concerning software:
1. Security
2. Coding quality (bugs)
3. New Features/Upgrade circle
4. Support
5. Administration
The main focus of this post will be the area of telephony soft switches / call centers.